Position title
Front Desk/ Receptionist
Description

A Front Desk Clerk represents the first point of contact with the clients of a business. They perform essential front desk administrative duties including Receiving Vehicle answering phone calls, greeting clients.

 

Responsibilities
  • Receiving vehicles entering the garage.
  • Day by day, make appointments, welcome customers, analyze their needs and offer services
  • Initiate the first contacts with the customer, in order to understand and understand his statements about the breakdowns related to his vehicle
  • Carry out the necessary recordings on the necessary information sheet (vehicle mark, license plate number, chassis number, date of entry of the vehicle, customer contacts, etc.).
  • Establish a checklist of the material elements onboard the vehicle.
  • Forward the vehicle to a garage technician who makes the diagnosis and establishes a quote which will be brought to the customer's approval.
  • Forward the customer's requests to the garage technician and establish the repair order.
  • Inquire that the garage technician has made the first diagnosis in good and form to predict the duration of the intervention and commit to a date of restitution.
  • Book the appointment to the customer for the withdrawal of his vehicle following the commitment of the garage technician
  • To be reassured by a regular follow-up of the progress of the repair works, in order to be able to respect the promise given to the customer.
  • Join the garage and the customer by organizing the pick-up and return of the vehicles.
  • When returning the vehicle to the customer, explain the work done on his vehicle
  • The receptionist must be the most attentive to the constraints of the customers.
  • Take into account the downtime of the vehicle and organize the work as best as possible.
  • Become a key contact with the client on behalf of MR. Service Auto Repair Workshop
  • Proper return of the vehicle to the customer and materials that were first received at the first reception
  • Obtain the client's signature when returning automobile keys or license plates
  • Serve all clients with courtesy and professionalism and direct them to the appropriate person or service.
  • Perform other administrative duties as required by management
  • Cash handling, Invoicing Insurances, receipting, record keeping, and reporting
  • Answering questions and addressing complaints.
Qualifications
  • Have completed education to a minimum level of Diploma (A1)
  • Proven experience as front desk representative, agent or relevant position
  • Familiarity with office machines (printer etc.)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Knowledge of office management and basic bookkeeping
  • Superb written and verbal (English, French, and Kinyarwanda) communication skills.
    • Demonstrate good work ethic, hardworking and honest
  • Be highly organized, self-motivated, and eager to learn
  • Be dependable, respectful, flexible
Experience
  • Have a minimum of 2 years’ experience front desk representative, agent or relevant position
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving skills
  • Customer service orientation
  • A quick learner and enthusiastic, and have good people skills

 

Job Benefits
  • Knowledge of Mechanical Terminology.
  • A background in finance or administration + + 
  • Bachelor Degree and other certificates additional qualification
Contacts

How to Apply

Interested and qualified candidates should fill the following web link and send their Resume/CV below mentioned form

Note: Please do not send your ID soft-copy and certificates before the interview.

 

 

Employment Type
Full-time
Beginning of employment
01.02.2021
Job Location
KN 12 AVENUE BEHIND MUHIMA HOSPITAL, KIGALI, KIGALI, 2223, RWANDA
Working Hours
08:00 - 18:30
Date posted
January 10, 2021
Valid through
April 3, 2021

Offer ended on April 3, 2021

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Position: Front Desk/ Receptionist

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